SHIPPING & RETURNS
SHIPPING POLICY
Nun Better ships orders from Maryland to customers within the United States.
Shipping Rates
Shipping charges are calculated at checkout using current USPS rates. Rates are based on the shipping destination, package weight and dimensions, and the USPS service selected.
We do not offer free shipping unless it is specifically stated as part of a promotion.
Order Processing
Orders are processed after payment has been confirmed. Processing and estimated delivery times will be shown at checkout. Orders may take longer to process during holidays, promotions, or periods of unusually high order volume.
Delivery
USPS delivery dates are estimates and are not guaranteed. Weather, carrier delays, incorrect addresses, and other circumstances outside our control may affect delivery times.
Once an order has been accepted by USPS, delivery is the responsibility of the carrier. Tracking information will be provided when available.
Incorrect Addresses
Please check your shipping information carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has shipped.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.
Lost, Missing, or Damaged Packages
If your tracking information shows that your package was delivered but you cannot find it, please check with household members, neighbors, and your local post office first.
If your package arrives damaged, please keep the original packaging and contact us promptly with your order details and photographs of the damage.
U.S. Shipping Only
At this time, Nun Better ships within the United States only.
For shipping questions, please contact us at saintsidonia@fhc.org
RETURN & EXCHANGE POLICY
Coffee and Consumable Products
Because coffee and other consumable products cannot be resold, all coffee purchases are final sale. We do not accept returns or exchanges for opened products, personal preferences, or change-of-mind purchases.
If your coffee arrives damaged, defective, incorrect, or does not arrive, please contact us promptly with your order details. We may provide a refund or replacement, depending on the circumstances. We may request photographs or other information to help resolve the issue.
Candles, T-Shirts, and Other Products
Candles, apparel, and other products fulfilled by third-party suppliers are also final sale unless they arrive damaged, defective, incorrect, or missing.
T-shirts and other apparel cannot be returned because of fit, sizing preference, or change of mind unless the product listing specifically states otherwise.
If an eligible issue occurs, please contact us promptly. We may provide a refund or replacement, based on the product and the supplier’s available remedy.
Refunds
Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider.
Nun Better may request photographs, tracking information, or other documentation before approving a claim. We reserve the right to limit or refuse future orders where there is a documented pattern of fraudulent or abusive claims.